What is Active Advantage Charge on Credit Card?
An Active Advantage charge on credit card can feel confusing if you only remember signing up for a 5K, youth sports league, or campsite.
Unfamiliar charges are often tied to a real membership, not a random theft. This guide explains what the line typically means, how to confirm it, and what you can do next.
What an Active Advantage Charge on Credit Card Usually Means
An Active Advantage charge on credit card generally comes from ACTIVE Network, the company behind Active.com. ACTIVE Advantage is a paid discount membership. The company says it offers deals on activity registrations and other lifestyle perks.
The charge often appears after you register for something on Active.com, ReserveAmerica, or another ACTIVE-powered site.
A 30-day trial offer is commonly presented during or right after checkout. If that trial is not canceled, the company says it converts to a paid annual membership and bills the card on file.
Your statement may not use the full brand name. People often see lines such as Active Advantage, ACTAdvantage, or ACTACTIVE-NETWORK.
ACTIVE’s own help pages also list amounts such as $99.95 for the U.S. membership charge. International statements may show a different local amount.
ACTIVE Network also processes one-time event fees. Those usually include the organizer’s name after ACT* or ACTIVE-Network. A standalone Advantage charge is more likely the membership, not the race itself.
A different product also uses a similar name. Gundry MD has sold a supplement called Active Advantage on a monthly continuity plan. That is a separate company.
If your charge is a monthly amount tied to a wellness order, check that brand too.
How to verify the charge
Start with email. Search the address you used for the race, league, or campsite. Look for Active, ACTIVE Advantage, ActiveAdvantage, or Active.com. Check spam.
Then log into Active.com with that same email. Hover over your name and open the Advantage section. Official help pages say this screen shows membership details and cancellation options.
Match the date and amount on your statement. The company currently lists the U.S. annual fee at $99.95. Older bills and other countries can differ, so use your statement as the source of truth.
If you cannot log in, email ActiveAdvantage@active.com. For other ACT* charges that are not the membership, ACTIVE tells people to write support@active.com with the date, amount, last four card digits, cardholder name, and exact descriptor.
Why you might see this charge
The most common path is a trial added during registration. The company says you accept the trial on a confirmation page by reviewing the offer, verifying your email, and clicking Accept. After 30 days, it says the annual fee posts if you do not cancel.
Many people do not notice that extra step. They think they only paid the event fee. A month later, or a year later, the membership bill shows up.
Memberships generally renew each year. ACTIVE says it sends reminder emails before renewal and another email after the card is billed. Those notes are easy to miss if they land in promotions or spam.
The CFPB sued ACTIVE Network in 2022. It alleged that checkout design led many people to join Active Advantage without meaning to. That case was later dismissed by joint stipulation in 2025.
The filing still helps explain why so many cardholders ask about this charge. It does not decide your individual bill.
How to cancel Active Advantage
Cancel in your Active.com account if you can.
Sign in at Active.com. Hover over your name in the top right. Click Advantage. Scroll to Cancel my membership, or the similar “do not renew” language on your page.
Confirm that auto-renew is off. Official support says this stops future billings and generally leaves benefits in place until the current period ends.
You can also email ActiveAdvantage@active.com and ask to cancel.
The Advantage FAQ also lists 866-561-0647, Monday through Sunday, 9 a.m. to 7 p.m. CT, for account and cancellation questions.
Hours and staffing can change, so confirm on the contact page if you call.
Save the confirmation email or a screenshot. Watch the next statement. A bank block can stop new charges, but it does not always cancel the membership on ACTIVE’s side. Cancel with the company first when you can.
How refunds generally work
ACTIVE currently advertises a Member Satisfaction Pledge.
It says that if you are not satisfied during the trial or the paid year, you can email or call to cancel and receive a prorated refund of the annual fee.
That is the company’s published policy. It is not a promise from your bank, and results can vary.
Ask for the refund in writing. Include the charge date, amount, last four digits of the card, and the email on the account. Keep copies.
If the company will not help, or you never authorized the membership, call the number on the back of your card.
Credit card billing-error rules typically give you about 60 days from the statement that first showed the charge. Issuers set their own process. Policies vary.
If you still cannot identify the charge
Compare the amount. An annual figure near the published membership fee usually points to Advantage. A smaller one-time amount next to a race or park name is more often the event itself.
Ask a family member if they used your card for a registration. Youth sports and summer camps are common sources.
If nothing matches, treat it as unrecognized. Request the full merchant details from your issuer. Then write ACTIVE with those details. Do not share the full card number in email.
How to avoid a surprise next time
Read the last screens of any Active.com or ReserveAmerica checkout. Look for trial language, Accept buttons, and “add to cart” membership offers.
Turn on card alerts. A same-day notice is easier than a surprise at statement time.
Use a calendar reminder 25 days after any trial start. Search your inbox for ACTIVE before that date.
Review Active.com once a year if you register for races or camps often.
FAQs On Active Advantage Charge on Credit Card
Q: What is an Active Advantage charge on my credit card?
A: It is typically the annual fee for ACTIVE Advantage, a discount membership from ACTIVE Network. It often starts as a 30-day trial during event or campsite checkout, then bills if you do not cancel. Confirm it in your Active.com account or with ActiveAdvantage@active.com.
Q: Is the Active Advantage charge a scam?
A: Not automatically. ACTIVE Advantage is a real membership sold by ACTIVE Network. Many people still do not recall joining because the offer appears during another purchase. If you did not authorize it, ask the company to cancel and consider a card dispute.
Q: How do I cancel so the charges stop?
A: Sign in at Active.com, open Advantage under your name, and choose Cancel my membership. You can also email ActiveAdvantage@active.com. The company currently lists 866-561-0647 for cancellation questions. Save written proof and check the next bill.
Q: Can I get a refund?
A: Maybe. ACTIVE currently says its Member Satisfaction Pledge allows a prorated refund if you cancel and are not satisfied. App-store rules do not apply here. If the company refuses and you did not authorize the charge, ask your card issuer about a billing dispute. Outcomes vary.
Conclusion
An Active Advantage charge on credit card usually traces back to an ACTIVE Network membership, not a one-time race fee. Check your Active.com Advantage page first. Cancel there or by email if you do not want the plan. Ask about a prorated refund if the company’s published pledge applies to you.
If the charge still does not match anything you approved, use your card issuer’s dispute process and keep every email. A short account check is the fastest way to know why the line is there and how to stop the next one.
Disclaimer: This article is for general information only. It is not financial or legal advice. Fees, descriptors, refund rules, and phone hours can change. Verify the charge on your statement and confirm account-specific questions with ACTIVE Network or your card issuer.
